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ITIL v3 Foundation Exam tinkers damn 1 1. Which of the succeeding(a) is non a abuse in the Continual go past Improvement (CSI) archetype? a) What is the romance? b) Did we get on that point? c) Is there budget d) Where are we flat? 2. What is the RACI place utilize for? a) Documenting the roles and relationships of stakeholders in a process or activity b) formation requirements for a new renovation or process c) Analyzing the problem wedge of an incident d) Creating a match scorecard viewing the overall status of providential serve well Management 3. What is the main reason for establishing a baseline? a) To standardize operation b) For know the cost of services provided c) For roles and duty to be clear d) For later comparison 4. Which of the following is not an objective of work Operation? a) Through testing, to curb that services are well-read to meet pipeline needs b) To lay aside and support IT services c) To manage the techn ology apply to deliver services d) To monitor the death penalty of technology and processes 5. Which of the following statements is furbish up about patterns of indigence generated by the customers business?

a) They are driven by patterns of business activity b) It is impossible to divine how they behave c) It is impossible to influence demand patterns d) They are driven by the delivery schedule generated by capacity management 6. Which of the following is NOT one of the ITIL core publications? a) service of process Optimization b) return Transition c) Service Design d) Service Strategy 7. Which of the following statements is CORRECT? 1. provided one person collide with be responsible for an activity 2. merely one person honorable sum be accountable for an activity a) All of the above b) 1 only c) 2 only d) none of the above 8. Which is the correct installment of events in the selection of a technology tool? a) read Product, Requirements, filling Criteria, survey Product b) Selection Criteria, Requirements, Evaluate Product, Select Product c)...If you motivation to get a upright essay, lodge it on our website: Ordercustompaper.com

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