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Short Starbucks Case Summary EssayThe Starbucks case is about the times when Starbucks did well and when it went poorly. It begins when Howard Schultz buys the company and put his plan in action. Schultz had a tidy sum to make a chain of coffee shops and that would become the Americans third place. This third place would be a place where you could go and small blather with people and enjoy a cup of coffee, or perhaps be by yourself and drink your coffee. It was supposed to be a place in the midst of foundation and work. Schultz idea proved to be a good one and he could proceed to open up several coffeehouses across America. This would later be seen as a mistake. As Starbucks grew in recognition, Schultz expanded the business fast. The people at Starbucks had an ideal to follow customer satisfaction. As the business grew, people would lose trustfulness in Starbucks nice atmosphere and only see the company as a money making machine. Why was that? The ideal they followed was fo r the customer to be satisfied, to be met by a nice clerk and get the coffee fast.What the higher ups in the company first thought was that if they increased the hours of grasp a week it would bring more time to small talk with customers and give them their coffee even faster. But they soon realized that the problem was in the marketing department. Starbucks had tierce sections that concerned marketing the market research group, the category group and the marketing group. Starbucks lacked a strategic group that focused on the big picture. They also compulsory a chief marketing officer that could make decisions.This meant that the entire decision making process had to be done by all of Starbucks senior executives. either the data that was collected was for nothing if no one looked at it and saw what was wrong. However, now they knew what the problem was. At first Starbucks primary customers were people with education, mostly women between ages 24 and 44. They were still there bu t the new customers were less educated and had lower income bracket. These were the persons that only saw Starbucks as a money making machine.So now Day, Starbucks senior vice president of administration proposed that an investment of 40 million dollars per year to add additional 20 hours of labor a week. It met a lot of resistance in the company but Day said to look at it as a customer-oriented investment rather than seeing labor as an expense. This meant that Starbucks, a company with the policy to have as high customer satisfaction as possible rather than as much gain ground as possible were neglecting the customer. They were still using their original idea but now on the wrong customers.